Robotic Process Automation – Every new tool, it seems, solves one set of problems and creates a new area of concern. Who wants to go back to the days of paper, manila folders, and steel filing cabinets?
Digitization of data has been an explosive force for productivity and advancement, but it has also created its own new roster of mundane work roles. This Article explores the benefits offered by robotic and desktop process automation — giving more and more of the mundane work over to machines that can handle it well and without complaint. It introduces the concept, explores where it works best, and outlines some of the value it can bring to your organization.
Robotic process automation (RPA):
Robotic process automation (RPA) uses the latest software technologies to automatically handle computer tasks that are highly structured, routine, and repetitive. For tasks that are largely driven by rules, schedules, or events, a robot can take the wheel and get the job done.
Typical back-office employees, in fact, spend up to 80 percent of their day on such mundane activities. These workers are filling in forms, making repetitive calculations, and processing orders — all things that are vital for customer satisfaction but tedious for employees.
RPA Robotic Process Automation – hands such processes off to a robotic workforce. This workforce is precise and accurate and immune to boredom. It can also be scaled vastly more easily than a human workforce. RPA can perform just about any complex rule-based work and can do so through interaction with any software application or website. It’s a robotic connection to the human world of the computer user interface.
what kinds of desktop activities can be automated?
RPA isn’t a replacement for the human customer service workforce. It’s ideal for tasks that require no human intervention — tasks that are often referred to as unattended. Plenty of tasks require a human connection, but in many cases, at least a portion of the work can also be automated through RPA — such tasks are known as attended tasks. Most importantly, there are many other high-value activities that need your employees’ brainpower, and that happens to be a whole lot more interesting for them. RPA lets software robots optimize your business processes, leaving humans more bandwidth for high-value needs.
What can RPA do for your organization?
Robots are 100 percent accurate, 100 percent consistent, and 100percent compliant with policies. Compared with humans, software robots have been clocked completing the same tasks about five times faster. They also work 24/7 and don’t ask for time off, don’t eat lunch, or visit the restroom.
how does robotic process automation differ from intelligent automation?
Robotic process automation is an emerging technology that is used to automate the process of a company. It is a type of intelligent automation, but it differs from intelligent automation in the sense that it does not require any human intervention.
AI and automation are different from each other
One of the things that makes a task mundane is that it doesn’t require any real intelligence to perform it. Downloading invoices from a website or tabulating lab results in a hospital doesn’t require any real training. RPA is process-centric and is driven by rule-based processes. The workflows assigned to a bot are easily defined and rarely change. The bot is guided by scripted actions that tell it to do process B once process A is complete and so on. The software robot must be instructed or trained on how to do something and relies on structured data to complete its assignments.
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